Client communication and rapport is important for achieving desired outcomes.^41,42,43 Technicians should be involved in the nutrition-evaluation process when they have knowledge and skills in both nutritional concepts and in communication.

Engage the client in decision making and defining expectations. Recommendations may be modified by the client's time, lifestyle and financial limitations. Use communication techniques that include various forms based on client preferences. Use various educational approaches and tools.

Demonstrating and teaching the client to evaluate the BCS and MCS is effective in engaging the client in their pet's care. Expectations and goals should be specific, achievable and include specific follow-up to monitor progress and compliance, and to adjust recommendations.

Inform clients about specific foods, and potential advantages, risks and concerns. Include recommendations on amount and frequency of diet fed, accounting for snacks, treats, table food, foods used for medication administration, and dietary supplements. Clients may enrich their pet's nutritional experience by interacting with them at feeding, providing food, toys and playing and exercising with their pet.