Important message regarding AAHA and COVID-19



In response to the ever-evolving situation regarding the spread of COVID-19 and to protect the health and safety of our staff, members, and guests, AAHA will be conducting business remotely until further notice.

We will continue to monitor the changing details and will update you as soon as possible when we resume normal operations at AAHA headquarters. In the meantime, we will be implementing some new temporary precautions, but otherwise business will continue as usual.

What if I have an AAHA evaluation scheduled soon?

For the time being, AAHA will be suspending travel and conducting virtual rather than in-person practice evaluations. We will consistently review suggestions from the CDC, WHO, and other local, state, and federal ordinances to determine how long we need to continue performing virtual evaluations. Expect to hear from your Member Experience team, who will be reaching out as soon as possible, and learn more about virtual evaluations here. If you need to speak with us soon or you are concerned about a future appointment, contact us at 800-883-6301 or [email protected]. (Not sure who to call? You can find your specific team members here.)

Can I still reach AAHA staff?

Yes, please continue to contact your Member Experience team by email, direct line, or by calling 800-883-6301. You can reach other AAHA staff members directly or through AAHA’s main number, 800-252-2242. We will post updates online.

Can I still order Press products and AAHA merchandise?

Yes, you can continue to order books, forms, and brochures. The AAHA mail room will remain open, and orders will continue to ship as usual.

Are in-person education events cancelled?

We are addressing each in-person education program individually, and may have to make some adjustments to ensure the safety of our members and staff. Learn more here.

Is Connexity still on?

Yes! In order to protect the health and wellbeing of our community, AAHA has decided to present Connexity 2020 as a virtual conference with no in-person meetings. But this isn’t your average video call. Get ready for an interactive conference with heart! Learn more.

Does AAHA have COVID-19 talking points for veterinary practices?

AAHA recommends following guidelines set forth by the World Health Organization and the Centers for Disease Control when interacting with clients. The AVMA also has a dedicated COVID-19 webpage with FAQs for veterinarians as well as pet owners.

Where else can I find support?

Check out the aaha.org/covid-19 page for more information and resources about this pandemic. If you’re an AAHA-accredited or preaccredited member, join the AAHA-Accredited Members Facebook Group for peer support, tips, and advice on helping your hospital cope. And as always, contact your Member Experience representative with any COVID-19 questions you have.

Please don’t hesitate to reach out to us at AAHA for all the regular business functions that we typically provide. We appreciate your patience and understanding. We will continue to monitor the situation and update you as it evolves.

The safety of our members and AAHA staff is paramount. We hope that these precautions reduce the number of infections and slow the spread of the virus. Stay healthy and be safe!