AAHA's Culture Initiative

Practice culture is made up of the values, beliefs, and behaviors that shape how work gets done, and it is built through daily touchpoints, both among team members and with clients.

Supportive cultures empower employees and promote client loyalty. But cultures aren’t static. Every day, your practice culture either builds positive energy or depletes the resourcefulness of the team.

4 steps to a healthy culture

STEP 1: Free practice culture review

Email [email protected] to schedule a free RACE-approved practice culture review session that can be done virtually—with lunch included (exclusively for AAHA members).

Schedule now



STEP 2: Investigate

Sign up for the NEXUS ExperienceTM to access a brief survey using scientifically targeted questions to measure employee engagement and identify key cultural strengths and potential concerns  within your current culture.

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STEP 3: Analyze

Receive an anonymous, comprehensive report of the entire team’s results for managers as well as confidential, individualized reports for each team member with strengths-based strategies to increase personal satisfaction, engagement, and growth. And have the opportunity for a 1:1 discussion of your team’s results with a Coffman Organization Senior Consultant.

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STEP 4: Learn

Get step-by-step practical tips, printable guides and resources, and staff-facing course content designed to facilitate meaningful discussions and educate the whole team.

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Ready to improve your practice culture?

Even if you believe you have a strong practice culture, signs of employee disengagement can be easy to miss. A doctor who is quieter than usual, a technician who begins making critical mistakes, a receptionist who rolls her eyes at the client who just turned his back . . . how do you know if these are individual, private problems or issues caused by the culture in your hospital?

Read on


AAHA's Culture Initiative is supported through a generous educational grant from Merck Animal Health.

Statistics from: AAHA; Aspire; Merck Animal Health Veterinary Wellbeing Study (2018); National Association of Veterinary Technicians in America (2016); Deloitte University Press, “Global Human Capital Trends 2015, Leading in the New World of Work”